If your Let’s Encrypt SSL certificate is not renewing automatically on Cloudways it could be easily fixed with a small snippet of code inserted into your .htaccess file.
When this happened to one of my clients’ websites I contacted Cloudways support and they told me the renewal could be getting bloced on the server level in the htaccess file. To fix this, they provided the following code to insert at the top of the htaccess file:
RewriteEngine On RewriteRule ^.well-known/acme-challenge - [L]
Let us know if this works for you in the comments below.